Terms and Conditions

Man and Van Borough Terms and Conditions

These Terms and Conditions set out the basis on which Man and Van Borough provides man and van services, removals, deliveries, and related services. By booking or using our services you agree to be bound by these Terms and Conditions. Please read them carefully before confirming a booking.

1. Definitions

In these Terms and Conditions the following words shall have the meanings set out below:

Customer means the individual, business, or organisation booking or using our services.

Services means any man and van, removal, collection, delivery, loading, unloading, packing, or related services provided by us.

Goods means the items, belongings, or property in respect of which our services are provided.

Contract means the agreement between us and the customer for the supply of services, governed by these Terms and Conditions.

We, us, and our refer to the operator of Man and Van Borough.

2. Scope of Services

We provide man and van and removal services including but not limited to household moves, office moves, single item collections, multi-drop deliveries and related transportation services. The specific scope of work for each booking will be set out in the booking confirmation.

We reserve the right to decline any booking request at our discretion, including where the goods are unsuitable for transport, hazardous, illegal, excessively heavy, or where access is unsafe.

3. Booking Process

3.1 All bookings must be made directly with us in advance. A booking is only accepted when it has been confirmed by us in writing or via our chosen booking system.

3.2 When making a booking, the customer must provide complete and accurate information, including:

Full collection and delivery addresses.

Accurate details of the goods, including any heavy or fragile items.

Details of property access, such as floor levels, lifts, parking restrictions, and any other relevant access information.

Required date and approximate time for the services.

3.3 We rely on the information provided at the time of booking to estimate the time, manpower, and vehicle size required. If the information supplied is inaccurate or incomplete, we may adjust the price, require additional resources, or in some cases decline to carry out the work.

3.4 Any changes to the booking details, including date, time, addresses, or the nature or quantity of goods, must be communicated to us as early as possible. Changes are subject to availability and may result in revised charges.

4. Pricing and Quotations

4.1 Prices may be based on hourly rates, fixed quotes, or a combination of both, as notified at the time of booking.

4.2 Quotations are issued based on the information provided by the customer and are valid for a limited period as specified at the time of quotation or, if not specified, for 30 days.

4.3 We reserve the right to adjust the price if:

The information on which the quotation is based proves to be incorrect or incomplete.

The services take longer than reasonably expected due to factors outside our control, including but not limited to poor access, waiting times, or additional goods not originally declared.

There are delays caused by the customer, their agents, or third parties.

4.4 Any parking charges, tolls, congestion charges, fines due to customer instructions, or similar costs reasonably incurred in the performance of the services will be added to the final bill.

5. Payments

5.1 Unless otherwise agreed in writing, payment is due immediately upon completion of the services. For certain bookings we may require full or part payment in advance or a deposit to secure the booking.

5.2 We accept payment by methods notified at the time of booking. The customer is responsible for ensuring that sufficient funds are available and that payment details are correct.

5.3 If payment is not made when due, we reserve the right to:

Charge reasonable late payment fees or interest in line with applicable law.

Retain goods until payment is received in full, where legally permissible.

Cancel or suspend any future bookings for the customer until outstanding amounts are settled.

5.4 For business customers, payment terms may be agreed separately. In the absence of any separate written agreement, payment is due on the day the services are provided.

6. Cancellations and Amendments

6.1 If the customer needs to cancel or amend a booking, they must notify us as soon as possible.

6.2 We may apply cancellation charges as follows, unless otherwise agreed in writing:

Cancellations made more than 48 hours before the scheduled start time may be subject to no charge or a nominal administration fee.

Cancellations made between 24 and 48 hours before the scheduled start time may incur a percentage of the quoted price.

Cancellations made less than 24 hours before the scheduled start time may be charged up to the full quoted price, particularly where we have allocated staff and vehicles.

6.3 If we arrive at the collection address at the agreed time and are unable to gain access or commence work for reasons beyond our control, this will be treated as a late cancellation and may be charged in full.

6.4 If the customer wishes to amend the booking date, time, or other key details, we will do our best to accommodate the change but cannot guarantee availability. Amendments may be treated as a cancellation and rebooking, depending on notice given and availability.

6.5 We reserve the right to cancel or reschedule a booking due to circumstances beyond our reasonable control, including but not limited to vehicle breakdown, severe weather, accidents, or staff illness. In such cases we will endeavour to notify the customer as soon as possible and offer an alternative date or a refund of any advance payment received for the affected booking.

7. Customer Responsibilities

7.1 The customer is responsible for:

Ensuring that all goods are properly packed, secured, and ready for transport unless packing has been specifically included in the services.

Ensuring that any appliances are safely disconnected, drained, and prepared for moving.

Ensuring that all items to be moved are clearly identified and that no items are left behind unintentionally.

7.2 The customer must make sure that:

Suitable parking and access are available for our vehicle at both collection and delivery addresses.

Any necessary permits for parking or access are obtained in advance where required.

7.3 The customer or an authorised representative must be present during collection and delivery to provide access, confirm which goods are to be moved, and sign any relevant paperwork.

7.4 The customer must not ask our staff to carry out any work that is unsafe, illegal, or outside the agreed scope of services. Our staff may refuse to carry out such requests.

8. Goods Not Accepted and Customer Warranties

8.1 The customer warrants that the goods do not include any items that are illegal, dangerous, or otherwise unsuitable for transport. This includes but is not limited to:

Prohibited or stolen goods.

Explosives, firearms, or ammunition.

Flammable liquids or gases, chemicals, or hazardous materials.

Waste requiring special licences for transport or disposal.

8.2 The customer must inform us in advance of any items of unusual value or sensitivity, such as antiques, artworks, high-value electronics, or fragile items requiring special handling.

8.3 We reserve the right to refuse to transport any goods which in our reasonable opinion are unsafe, illegal, or not properly prepared for transport.

9. Waste and Environmental Regulations

9.1 We are not a licensed waste carrier for general refuse or hazardous waste unless expressly stated. We do not collect or dispose of household waste, rubble, chemicals, or other controlled waste as part of standard removal services.

9.2 Where we agree to remove unwanted items, the customer confirms that these items are suitable for disposal as bulky goods and do not constitute hazardous waste or any material subject to special disposal regulations.

9.3 The customer is responsible for complying with all relevant waste and environmental regulations. If the customer asks us to transport items to a recycling centre, charity, or third-party facility, it is the customer’s responsibility to ensure that the facility will accept the items and that all rules and regulations are followed.

9.4 The customer must not request or permit fly-tipping or unlawful disposal of any items. We reserve the right to refuse any instruction that might involve a breach of environmental or waste management laws.

10. Liability and Limitations

10.1 We will exercise reasonable care and skill in providing our services. However, our liability for loss or damage is subject to the limitations set out in this section.

10.2 We are not liable for loss or damage arising from:

Goods that are improperly packed by the customer or a third party.

Inherent defects or vulnerabilities in the goods, including wear and tear, defective construction, or pre-existing damage.

Normal handling of fragile items where the customer has chosen not to allow adequate packing or protection.

10.3 We are not liable for:

Consequential or indirect losses, including loss of profit, loss of opportunity, or emotional distress.

Loss or damage arising from delays caused by traffic, road closures, weather, acts of third parties, or other events beyond our reasonable control.

10.4 Our liability for loss of or damage to goods, where we are found to be at fault, shall be limited to a reasonable cost of repair or replacement, taking into account the age, condition, and value of the goods, subject to any statutory rights.

10.5 The customer must notify us in writing of any loss or damage as soon as reasonably practicable and in any event within 7 days of the completion of the services. We may decline to consider claims made outside this period where the delay prevents proper investigation.

10.6 Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under applicable law.

11. Insurance

11.1 We maintain insurance cover appropriate for our operations. Certain exclusions and limits may apply.

11.2 It is the customer’s responsibility to ensure that they have adequate insurance in place for their own goods during removal and transport. We recommend that customers review their household or business insurance policies to confirm coverage.

12. Delays and Access Issues

12.1 We will use reasonable efforts to adhere to agreed dates and times but timings are approximate and not guaranteed unless explicitly stated in writing.

12.2 We are not responsible for delays caused by traffic conditions, roadworks, accidents, adverse weather, or other events beyond our reasonable control.

12.3 If we are unable to complete the services due to access issues at either address, including but not limited to locked premises, absence of the customer, parking restrictions, or unsafe conditions, we may charge waiting time or treat the booking as cancelled and due in full.

13. Complaints

13.1 If the customer is dissatisfied with any aspect of the services, they should raise the issue with us as soon as possible so that we have an opportunity to address the concern.

13.2 Formal complaints should be submitted in writing, providing full details of the booking, the nature of the complaint, and any supporting information. We will review the complaint and respond within a reasonable timeframe.

14. Data Protection and Privacy

14.1 We will collect and process personal data only as necessary to manage bookings, deliver services, handle payments, and communicate with customers.

14.2 We will take reasonable steps to protect personal data against unauthorised access, loss, or misuse and will only retain such data for as long as necessary to fulfil the purposes for which it was collected and to comply with legal obligations.

15. Variations to Terms

15.1 We may update or amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to that contract.

15.2 Any variation to these Terms and Conditions requested by the customer will only be valid if agreed by us in writing.

16. Severability

16.1 If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable, that provision shall be deemed severed from the remaining provisions, which will continue to be valid and enforceable.

17. Governing Law and Jurisdiction

17.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them, or the services provided under them, shall be governed by and construed in accordance with the laws of England and Wales.

17.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter, save that consumers resident elsewhere in the United Kingdom may also bring proceedings in their local courts where required by law.

By booking or using Man and Van Borough services, the customer confirms that they have read, understood, and agree to these Terms and Conditions.



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Regardless of how many times you’ve moved house before, you’re going to want to be confident in the company you are using, which is why our man and van service is industry-leading. We offer the most exceptional service at the most affordable price, making sure each and every one of our customers has the best removal service to hand. Contact our team today to talk to an expert. See for yourself what we can bring to help your move run as smoothly as possible. We guarantee you will not be disappointed with our exceptional man and van Borough services.

Transit Van 1 Man 2 Men
Per hour /Min 2 hrs/ from £60 from £84
Per half day /Up to 4 hrs/ from £240 from £336
Per day /Up to 8 hrs/ from £480 from £672

Contact us

Company name: Man and Van Borough Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 176C Grosvenor Terrace
Postal code: SE5 0NL
City: London
Country: United Kingdom

Latitude: 51.4806330 Longitude: -0.1009130
E-mail:
[email protected]

Web:
Description: Give us a ring now and get a free quotation on our wide range of man and van services in Borough, SE1. Hurry up, offers end soon!
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