Privacy Policy

Man and Van Borough Privacy Policy

This Privacy Policy explains how Man and Van Borough collects, uses, stores, and protects personal data relating to our customers and prospective customers in the Borough area. It also explains your rights under the UK General Data Protection Regulation and related data protection laws. This Privacy Policy applies to all Man and Van Borough customers in the area, including individuals and businesses who request a quote, book our services, or otherwise interact with us.

Data Controller

Man and Van Borough is the data controller for the personal data described in this Privacy Policy. As data controller, we determine the purposes and means of processing your personal data and are responsible for ensuring that such processing complies with applicable data protection law.

Personal Data We Collect

We may collect and process the following categories of personal data when you contact us, request a quote, or use our services:

Identification and contact details such as your full name, postal address, job address, billing address, and any other location details related to a move or delivery.

Contact information such as your preferred contact method and other correspondence details you choose to provide.

Service details such as the nature of the move or transport job, access details to properties, dates and times of bookings, inventory or item descriptions, and any special instructions relevant to the service.

Transaction and billing information such as payment status, payment method used, invoice details, and records of services purchased. We do not store full payment card details; these are processed by our chosen payment processors.

Communication and correspondence such as records of enquiries, complaints, feedback, and any messages exchanged with our team, including notes taken during telephone conversations.

Technical and usage information where relevant, such as basic device or browser information and details about how you interact with our online content, to the extent that this information is collected through necessary cookies or similar technologies.

How We Collect Personal Data

We collect personal data directly from you when you request a quote, make a booking, speak to us by phone, send us a message, or complete any form relating to our services. We may also receive personal data from third parties, such as online platforms through which you contact us, or business partners that refer you to our services.

Lawful Bases for Processing

We rely on one or more of the following lawful bases under data protection law to process your personal data:

Contract: We process personal data where it is necessary to enter into or perform a contract with you, for example to provide a quote, manage a booking, deliver removal or transport services, and handle billing and payments.

Legal obligations: We process personal data when it is necessary to comply with our legal obligations, for example to keep tax and accounting records, or to respond to lawful requests from public authorities.

Legitimate interests: We process personal data where it is necessary for our legitimate business interests, provided that your interests and fundamental rights do not override those interests. Our legitimate interests include managing and improving our services, maintaining accurate records, preventing fraud or misuse, responding to enquiries and complaints, and promoting our services to existing or prospective customers in a proportionate way.

Consent: In limited cases, we may rely on your consent, for example for certain types of marketing or where consent is otherwise required by law. You have the right to withdraw your consent at any time, without affecting the lawfulness of processing before withdrawal.

How We Use Your Personal Data

We use your personal data for the following purposes:

To provide quotes, manage bookings, organise and deliver man and van services, and communicate with you about your move or transport job.

To process payments, issue invoices, and maintain accurate financial records associated with the services you purchase.

To respond to your enquiries, requests, and complaints, and to provide customer support both before and after a service.

To manage our relationship with you, including sending important service-related information, terms and conditions updates, and changes to this Privacy Policy when relevant.

To improve our services, manage our business operations, and perform internal reporting and analysis, using aggregated or pseudonymised data where possible.

To send you marketing communications about our services where we are permitted to do so, and to respect your choices about how and whether you receive such communications.

To comply with legal and regulatory requirements and to establish, exercise, or defend legal claims.

Data Sharing and Processors

We may share your personal data with carefully selected third parties where necessary for the purposes described in this Privacy Policy.

Service providers and processors: We use third party service providers who act as data processors on our behalf. These may include payment processing companies, customer relationship management and booking system providers, information technology and hosting providers, and companies that support our administrative and communication processes. These processors are only permitted to process your personal data in accordance with our instructions and are required to keep it secure and confidential.

Professional advisers: We may share data with professional advisers such as accountants, auditors, or legal advisers where necessary for the services they provide to us.

Compliance and legal obligations: We may disclose personal data where required to comply with applicable laws, regulations, court orders, or requests from public authorities, or to protect our rights, property, or safety or that of our customers or others.

We do not sell your personal data.

International Data Transfers

Where we use service providers located outside the United Kingdom or the European Economic Area, or where data is otherwise transferred internationally, we will ensure that appropriate safeguards are in place to protect your personal data. These may include adequacy regulations, standard contractual clauses, or other lawful transfer mechanisms recognised under data protection law.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, and to meet legal, accounting, or reporting requirements.

Customer and booking records are generally kept for the duration of our relationship with you and for a period afterwards to respond to queries or disputes, and to meet tax and accounting obligations.

Financial and transaction data are typically retained for the period required under applicable tax and financial regulations.

Correspondence and enquiry records may be retained for a reasonable period after resolution in order to improve our services, handle potential follow-up queries, and maintain records of our interactions.

When personal data is no longer needed, we will delete or anonymise it in a secure manner.

Your Data Protection Rights

Under data protection law, you have a number of rights in relation to your personal data. These rights are subject to certain conditions and exemptions.

Right of access: You have the right to request confirmation as to whether we process your personal data and, if so, to receive a copy of that data and certain related information.

Right to rectification: You have the right to request that inaccurate or incomplete personal data about you is corrected or updated.

Right to erasure: In certain circumstances, you have the right to request that we delete your personal data, for example where it is no longer necessary for the purposes for which it was collected or where you withdraw consent and no other lawful basis applies.

Right to restriction: You have the right to request that we restrict the processing of your personal data in certain situations, for example while we are verifying its accuracy or assessing an objection you have raised.

Right to data portability: Where processing is based on consent or contract and carried out by automated means, you may have the right to receive the personal data you provided to us in a structured, commonly used, machine readable format and to request that we transmit it to another controller, where technically feasible.

Right to object: You have the right to object to processing based on our legitimate interests, including profiling, on grounds relating to your particular situation. You also have the right to object at any time to the processing of your personal data for direct marketing purposes.

Right to withdraw consent: Where we rely on your consent to process personal data, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the contact details provided in your service documentation or on our usual communication channels. We may need to verify your identity before responding to your request, and we will respond within the time limits set by law.

Security of Your Personal Data

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include access controls, staff training, secure storage, and the use of reputable service providers. However, no transmission of information over the internet or storage system can be guaranteed to be completely secure.

Marketing Communications

We may use your contact details to send you information about our services that may be of interest to you, where we are permitted to do so by law. You can request that we stop sending you marketing messages at any time by following the instructions in the communication or by contacting us through our usual channels. Even if you opt out of marketing, we may still send you non marketing messages relating to your bookings and our services.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we provide. The updated version will apply to all Man and Van Borough customers in the area from the date it is made available. We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal data.



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Regardless of how many times you’ve moved house before, you’re going to want to be confident in the company you are using, which is why our man and van service is industry-leading. We offer the most exceptional service at the most affordable price, making sure each and every one of our customers has the best removal service to hand. Contact our team today to talk to an expert. See for yourself what we can bring to help your move run as smoothly as possible. We guarantee you will not be disappointed with our exceptional man and van Borough services.

Transit Van 1 Man 2 Men
Per hour /Min 2 hrs/ from £60 from £84
Per half day /Up to 4 hrs/ from £240 from £336
Per day /Up to 8 hrs/ from £480 from £672

Contact us

Company name: Man and Van Borough Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 176C Grosvenor Terrace
Postal code: SE5 0NL
City: London
Country: United Kingdom

Latitude: 51.4806330 Longitude: -0.1009130
E-mail:
[email protected]

Web:
Description: Give us a ring now and get a free quotation on our wide range of man and van services in Borough, SE1. Hurry up, offers end soon!
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