Terms and Conditions for Man And Van Borough
These Terms and Conditions set out the basis on which Man And Van Borough provides moving, transport, collection, and related man and van Borough services to customers in the United Kingdom. By making a booking, you agree to these terms in full. Please read them carefully before confirming any service request. These terms are designed to make the booking process clear, explain how payments are handled, and describe the responsibilities of both parties.
In these Terms and Conditions, references to “we,” “us,” and “our” mean the service provider operating under the name Man And Van Borough. References to “you” and “your” mean the customer, hirer, or person booking the service. These terms apply whether the booking is made by a private individual, landlord, tenant, business, agent, or other authorised representative.
Our service may include item collection, delivery, loading, unloading, and transportation of goods, furniture, appliances, and other lawful items agreed at the time of booking. We may also provide help with heavier or awkward items where safe and practical, subject to the limitations described in these terms. All services are provided in accordance with applicable UK law and any relevant local rules affecting loading, parking, access, or waste handling.
Booking is normally confirmed once we have received sufficient details about the job and accepted the request. To ensure accuracy, you must provide correct information about collection and delivery addresses, property access, stairs or lifts, item size and quantity, parking restrictions, time constraints, and any special handling requirements. Any quote given before inspection is based on the information supplied by you and may be revised if the actual job differs materially from the description provided.
We reserve the right to decline or cancel a booking if the job is unsafe, unlawful, impractical, or outside the scope of our service. This includes situations where access is not suitable for the vehicle, items are not ready at the agreed time, the property conditions present a risk, or the customer has not disclosed important details affecting the work. A booking is only binding when we have confirmed it and, where applicable, received any required deposit or advance payment.
For the avoidance of doubt, an Man And Van Borough service booking may include a time slot rather than an exact arrival minute. Traffic, weather, road conditions, previous job overruns, and access issues can affect arrival times. We will aim to attend within the agreed period and communicate material delays where possible, but we do not guarantee exact timing unless expressly stated in writing.
Payment terms will be set out at the time of quotation or booking confirmation. Unless otherwise agreed, payment is due on completion of the service. We may accept card, bank transfer, or cash subject to availability and prior arrangement. Any deposit requested is used to secure the booking and may be non-refundable where cancellation rules apply. If a quotation is based on hourly rates, the time charged will include reasonable time spent travelling on the job, loading, unloading, and waiting caused by your instructions or access issues.
Where a fixed quote is provided, it is based on the agreed details of the service. Additional charges may apply if the job changes after confirmation, including extra items, extended waiting time, difficult access, additional floors, dismantling or reassembly not originally included, congestion or parking costs, or disposal fees where relevant. Unless otherwise stated, quoted prices are exclusive of any third-party charges, permits, tolls, congestion fees, or fines caused by incorrect instructions or customer actions.
Failure to pay on time may result in the suspension of further services, recovery action, and any reasonable costs incurred in pursuing unpaid sums. We may charge interest on overdue amounts at the statutory rate permitted under UK law where applicable. If payment is made by a third party, you remain responsible for ensuring that the invoice is settled in full unless we have agreed otherwise in writing.
Cancellation terms depend on how much notice you give and the type of booking made. If you wish to cancel or reschedule, you must notify us as early as possible. Where a booking is cancelled with sufficient notice, we may, at our discretion, refund part or all of any deposit after deducting reasonable administrative costs. Short-notice cancellations, missed appointments, or refusal of access may result in the full charge or loss of deposit, especially where the vehicle, crew, or time slot has been reserved specifically for your job.
If we need to cancel or reschedule because of circumstances beyond our reasonable control, including severe weather, road closures, vehicle breakdown, illness, or legal restrictions, we will take reasonable steps to inform you promptly and agree a new time where possible. We are not liable for losses arising from such changes except as expressly required by law. If the service cannot proceed due to unsafe conditions, unlawful contents, or inaccurate information supplied by you, cancellation charges may still apply.
For man and van in Borough bookings involving multiple stops, long-distance transport, or time-sensitive delivery, cancellations after departure may be treated as partial completion of the service. In those cases, you may be charged for work already carried out, mileage, waiting time, and any costs reasonably incurred. We recommend that you check all booking details carefully before confirming the order.
Our liability is limited to the extent permitted by law. We will exercise reasonable care and skill in providing the service, but we are not responsible for indirect or consequential losses, including loss of profit, loss of business, loss of opportunity, or emotional distress arising from delay, except where such exclusion is not permitted by law. Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be limited.
You are responsible for ensuring that all items are suitably packed, labelled, and prepared for transport unless packaging or packing assistance has been expressly included. Fragile, valuable, sentimental, or hazardous items should be declared in advance. We may refuse to move items that are unsafe, prohibited, poorly secured, or likely to cause damage to other property, vehicles, or persons. Where we agree to move such items, you accept the inherent risks unless any loss results directly from our proven negligence.
Any claim for damage, loss, or shortage must be reported as soon as reasonably possible and, in any event, within a reasonable time after the service has ended. You should inspect items and premises promptly upon completion. We may require evidence such as photographs, descriptions, receipts, valuation documents, or independent reports. We will not be responsible for pre-existing damage, normal wear and tear, hidden defects, inadequate packaging, or damage caused by the customer’s own instructions, interference, or failure to disclose relevant information.
Waste handling services, including clearance, removal, and disposal of unwanted items, are subject to UK waste regulations and any applicable licensing or duty-of-care obligations. We will only transport and dispose of waste in accordance with the law. You must not ask us to remove items that are hazardous, illegal, contaminated, or otherwise restricted unless we have expressly agreed to handle them and are legally permitted to do so. Examples may include asbestos, chemicals, clinical waste, gas cylinders, batteries, oils, and certain electrical items.
Where we collect waste or unwanted goods, you are responsible for accurately describing the material and confirming whether it is household waste, commercial waste, recyclable material, or reusable items. If waste transfer documentation, site instructions, separation requirements, or proof of legitimate disposal are needed, you must cooperate fully. We may refuse to take any load that appears to contain prohibited substances or mixed materials that cannot lawfully be processed. Any costs arising from inaccurate waste descriptions, contamination, or unlawful disposal requests will be passed on to you where permitted by law.
By using our Man And Van Borough waste-related services, you confirm that you are the owner of the items or are authorised to arrange their removal and disposal. Once items have been accepted for lawful disposal or recycling, they may not be recoverable. We are not liable for items accidentally left with waste unless the loss results from our negligence and is reported promptly with reasonable evidence.
We may subcontract part or all of the service to suitably qualified drivers or partners, but we remain responsible for the service arrangement unless otherwise stated. Any subcontractor used will be expected to follow these terms in relation to safety, lawful conduct, and service delivery. You must ensure that any person making decisions on your behalf at the property is authorised to do so, as instructions from an unauthorised person may still be treated as binding if reasonably relied upon at the time.
You are responsible for obtaining any permissions needed for parking, access, loading bay use, or entry to buildings. If permits, passes, concierge approval, keys, or entry codes are required, you must provide them in advance. Delays caused by missing access arrangements, parking restrictions, or building rules may be charged as waiting time or additional service time. We are not responsible for fines, penalties, clamp fees, or similar charges caused by your failure to secure suitable access arrangements or by inaccurate instructions.
If any part of these terms is found to be unlawful, invalid, or unenforceable, the remaining provisions will continue to apply. No failure or delay by us in enforcing any right under these terms shall operate as a waiver of that right. We may update these terms from time to time, and the version in force at the time of your booking will apply to that service unless a change is required by law.
These terms are governed by the laws of England and Wales, unless the service is supplied in a different part of the United Kingdom in circumstances where another jurisdiction must apply by law. Any dispute or claim arising from or in connection with a man and van service in Borough booking, these Terms and Conditions, or the performance of the service shall be subject to the non-exclusive jurisdiction of the courts of England and Wales, unless mandatory legal rules provide otherwise.
Nothing in these Terms and Conditions affects your statutory rights as a consumer where applicable. If you are booking on behalf of a business, you confirm that you have authority to bind that business to these terms and that consumer protections may not apply in the same way. We recommend reviewing the booking summary and invoice carefully so that all service details, charges, and responsibilities are understood before the job begins.
Acceptance of service means you have read, understood, and agreed to these Terms and Conditions. If you do not agree, you should not proceed with the booking. By continuing, you confirm that the information supplied is accurate, the items are lawful to move, and you accept the allocation of risk, payment obligations, and cancellation rules set out above.